Automation is a blast, but the fact remains that sometimes, a business process needs human interaction. Your enterprise integration tool should therefore know how to deal with both standardized data flows and human intervention. This calls for flexibility, which can be created with workflows. Integration workflows make sure that the show goes on, no matter the event, timing, data format or form of human support.
This is a no brainer for people that know their integration, but still. Mapping and routing make sure the right messages are sent to the right place and at the right time, without creating a domino effect when something goes wrong. This makes them two main features of your integration solution, and therefore your digital transformation as a whole. Mapping and routing depend on CDMs: message translators that are implemented in your ESB.