Managed Services & Support

We’re here for you

Everyone needs a little help from time to time. And integration is a complex matter that often requires a lot of hands. By offering you low-code solutions and user friendly platforms we can minimize the support you need. However, dealing with new integration solutions will always bring up some roadblocks or challenges regardless of how bulletproof your plan and execution is.

That’s OK though. Fire-fighting and troubleshooting are part of the job when it comes to technology. And if you don’t have the expertise or time to do it yourself, you can make use of our Managed Services & Support. Depending on your needs we can offer a combination or standalone support on three levels: Operational, Development, and Product subscription & Licenses.

For Yenlo’s Connext, Connext Go!, WSO2, Azure, and Boomi solutions, we offer extensive support and expertise. For all other integration technologies we provide general support through product subscription and software licenses.

Operational support

When you are in need of extra hands to keep your systems and solutions operating in optimal form. Yenlo Operational Support is customized to your specific needs and IT environment. Our Yenlo, WSO2, and Boomi experts deliver 24/7 operational support from the USA, Europe, and Asia. Meaning, you’ll always have someone closeby to help you out.

Development Support

Developing and implementing is as exciting as it can be daunting. This is the stage where the magic happens, where you create and deploy solutions that will accelerate your enterprise. You build, you integrate, and you start noticing the results. At the same time, this is also a difficult stage, because mistakes made will keep showing up with the possibility of accruing technical debt down the line. Our Development Support prevents all that. With the Development Support service we put our developers on the case and help you build the best possible integration solution. And how you want our support is entirely up to you: either on-site, by phone, e-mail or through a remote connection.

Product support, product subscription & software licenses

We trust that you have a team of seasoned IT professionals. But when it comes to specific integration technologies and vendors, you might need integration specialists for patches, fixes, and general product expertise. And that’s where we come in. For Yenlo’s Connext platform, Connext Go!, WSO2, Azure, and Boomi solutions we offer extensive product support and product subscription & licenses. 24/7. Worldwide coverage. Do you have integration technology from another vendor? Then we’re there to offer you general product subscription & software license support.