Privacy policy
This privacy policy explains what information we collect, for what purpose, how we receive data, what your rights are, and how you can adjust your preferences.
What are personal data and what is meant by processing?
Personal data are data that tell something about you, or that can be associated with you. These are data that say something about you as a person. Examples of personal data include your name, address, and contact details such as email address and phone number. Your citizen service number (BSN), date of birth, and the IP address of your computer are also personal data. Additionally, data that reveal something about your personality, such as your interests, are considered personal data.
Furthermore, the law recognizes a category called special personal data. These are data about you that are particularly sensitive. Examples of special personal data include information about your medical health, race, sexual orientation, religious beliefs, and political opinions.
Processing is a concept from European privacy legislation (GDPR). Processing includes virtually everything that can be done with personal data, from collection to consultation and destruction. The General Data Protection Regulation (GDPR), Article 4, defines processing as “the collection, recording, organization, structuring, storage, updating or alteration, retrieval, consultation, use, transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction of data.”
Legal bases for processing
Primarily, the legal basis is Compliance with Legal Obligations, Performance of a Contract, and/or Legitimate Interest of Yenlo.
Secondarily, the legal basis is Consent of the Data Subject, if the law requires Consent of the Data Subject or if the aforementioned primary basis is insufficient. Consent is in any case required (as a legal basis) for the processing by Yenlo (including further sharing within the chain) of Special Data, newsletters, marketing, and advertisements (cookies).
The above does not change the fact that there must still be necessity, and that processing may not go beyond what is necessary. Yenlo only processes personal data to the extent necessary for the performance of its ICT services and activities. And only in ways that are (derivatively) compatible with the purposes for which this information was collected or subsequently authorized by you.
When does Yenlo act as an independent Data Controller and when as a Processor on behalf of another party?
See the preamble of the Data Processing Agreement (DPA) at https://www.yenlo.com/data-processing-agreement-v5-1/
With regard to the processing of any personal data related to this Website (including any web/contact form and its handling) and/or the acquisition of Customers, Suppliers, Partners, or prospects and/or in the context of processing orders for the benefit of Yenlo’s Finance, Sales, or Marketing, this data is processed by Yenlo for its own purposes. In that respect, Yenlo acts as an independent Data Controller (and not as a Processor).
This is important because a Data Controller is responsible for properly and fully informing and, if necessary, obtaining the consent of the Data Subject. The Data Controller is responsible for all legal obligations under the GDPR, such as providing a data processing agreement (if applicable), confidentiality, adequate security throughout the entire chain, informing the Data Subject, obtaining consent from the Data Subject where necessary, reporting data breaches to the supervisory authority (AP) and the Data Subject, and handling any other rights exercised by the Data Subject under the GDPR (such as access, erasure, and data portability). This applies to the entire chain (including all its subcontractors).
A Processor, on the other hand, is only responsible for providing a data processing agreement (if applicable), confidentiality, and adequate security — and only for its own part of the processing within the chain.
From whom does Yenlo receive personal data?
Yenlo primarily receives data from Yenlo-affiliated entities, Customers, Suppliers, Partners, parties Yenlo collaborates with, and public sources.
With which parties does Yenlo share personal data?
Several parties may be involved in Yenlo’s services. These external parties are carefully selected. Yenlo requires them to handle privacy-sensitive data with the same level of care as Yenlo itself. The recipients are strictly limited to the following TYPES/CATEGORIES of recipients:
- The relevant Customer, Supplier, or Partner involved
- Affiliated entities within the Yenlo group
We may share your personal data with our affiliated entities. These affiliated entities will use your personal data in a manner consistent with this Privacy Policy. For intra-group processing and/or sharing of personal data within the Yenlo group, a Data Exchange Agreement compliant with the GDPR is in place. A copy of this agreement will be provided upon request of the User/Data Subject. It outlines, among other things, which Yenlo entity is operationally responsible for a specific application, which personal data are shared, and for which specific purposes the personal data may be used — unless otherwise stipulated in the Data Processing Agreement with a specific Customer, Supplier, or Partner. - Parties with whom Yenlo collaborates for the execution of its ICT services and/or operations.
To ensure Yenlo operates as effectively and efficiently as possible, some services are outsourced to other companies. This includes:
– Data centers (i.e., Amazon and Microsoft Azure)
– Software providers (including hosting platform providers) (such as WSO2, Apache, AFAS, Boomi, Mulesoft, Azure, InterSystems, Redwood/Cerberus FTP)
This also includes suppliers of software packages used for Yenlo’s internal Finance, HR, and Sales administration (such as Exact, AFAS, Microsoft, DocuSign/E-sign, Recruitee, Mijn Justiz, EasyCV, Share, Trackadoo, LIFT, Pipedrive, Topdesk Marketplace, Tableau, WeTransfer, Trainingsportal)
– Integration partners
– Externally hired software developers and consultants (including web designers)
– The cookie providers listed below
– Various recruitment, consulting, and marketing agencies
– Archive managers
– Collection and bailiff agencies
– Parties that access data for certification processes (e.g., ISO and NEN)
The type and purpose of access to personal data by each of the above categories (such as External Developers, Integration Partners, Archive Managers) are described below or in Yenlo’s Processing Register. A copy of the relevant sections of the Processing Register will be provided upon request.
- Government agencies and external parties that must be informed due to legal obligations.
These parties will only see your personal data if it is necessary for the performance of their task and if permitted by law. Yenlo never shares medical health data with other parties without your consent, unless required by law or a court order. If the law is violated or suspected to be, Yenlo may choose to inform government authorities. - Additionally, Yenlo may share information with third parties for scientific, statistical, or historical research purposes (including internship assignments).
In this context, Yenlo may share information with government agencies (such as CBS) and recognized industry organizations for scientific, statistical, or historical research for non-commercial purposes in accordance with Article 24 of the GDPR. The same applies to internship assignments from Yenlo employees. The default principle here is your prior Consent, or that the personal data are in no way—directly or indirectly—traceable to individuals. - Other companies or individuals, upon your request.
Contact persons, such as relatives or legal guardians, may request information about you if you have given explicit consent. If you wish, Yenlo can share information with other parties in specific cases — for example, your new or former employer, a physician conducting a second opinion, or a lawyer. This only happens at your request, with your explicit consent.
Yenlo explicitly points out that the above-mentioned recipients may still have access to your personal data, even after the termination of your Yenlo account, insofar as necessary and for the legally prescribed retention period as set out below.
Which personal data are collected and/or shared by and with Yenlo and the aforementioned Recipients?
This varies per Type/Category of Recipient (including per Customer, Supplier, Partner, or contact), and even per project within the same Recipient, Customer, Supplier, or Partner. In this context, we refer to the applicable Data Processing Agreement of the Customer, Supplier, Partner, or contact, or to Yenlo’s Processing Register, which lists per application which personal data we process and for which purposes. A copy of the relevant sections of the Processing Register will be provided upon request. These may include:
• Contact details: Name, address, place of residence, gender, telephone number, email address,
• Profile data, Performance feedback, IP address/Device and browser.
• E-mail messages.
• Job application: Job profile and profile photo, passport photo, CVs, Employment history and work related data, Comments about Candidates, Marital status, date of birth, place of birth.
• Sensitive: BSN number, passport, financial data.
For what purposes does Yenlo use personal data?
The purposes include, but are not limited to, the following:
• Performing legal obligations
• Executing the Agreement
• Ensuring proper functioning and/or improvement of Yenlo’s Website, services, and/or business operations
• Conducting quality assessments
Quality assessments are carried out based on the legal basis of ‘legitimate interest’ and, where necessary, ‘explicit consent’. Yenlo conducts these assessments to fulfill its duty of care and to maintain the high quality of its services.
• Recruiting and/or maintaining contact with Customers, Suppliers, Partners, and/or Contacts
• Marketing and advertising
• Handling any questions and/or complaints
• Telephony and video calls
The Processing Register of Yenlo provides further and more specific details per application on the exact and/or additional purposes for which processing takes place. A copy of the relevant sections of the Processing Register will be provided upon request.
Minors
We only process personal data of minors (persons under 16 years of age) if written consent has been provided by a parent, guardian, or legal representative.
Cookies
This Website and associated portal systems use cookies. Cookies enable the Website and portal systems to recognize devices. This facilitates use of the services: cookies allow settings to be remembered, ensure forms and videos on the Website function properly, and provide Yenlo with insights into what does and does not (effectively) work.
Non-Intrusive Essential Functional Cookies
Non-Intrusive Essential Functional Cookies help make our Website more usable by enabling basic functions such as page navigation and access to secure areas of the Website. Without these cookies, the Website cannot function properly. These include:
Cookies that ensure the Website functions
Strictly necessary functional cookies ensure the Website functions correctly. These are cookies needed for the operation of our Website. For example, they include cookies that allow you to log in to secure areas of our Website or use a shopping cart, or to create an account (such as “session cookies”).
Cookies to improve Website performance
Information about how our Website is used and feedback we receive from visitors helps us to improve and further develop the Website.
Preference cookies enable a Website to remember information that affects the behavior and design of the Website, such as your preferred language (“language cookies”) or the region you live in. Preference cookies are used to enhance the performance and functionality of the Website. These are small files sent to the User’s browser and stored on the User’s computer. Such cookies may store language settings and personal preferences of the User. These cookies aim to make the Website more user-friendly by tracking User behavior and saving certain User preferences.
Cookies to analyze Website usage
Web analytics: Analytical cookies collect information that Yenlo uses to understand how the Website is used and to monitor its performance. These cookies also help Yenlo to tailor the Website and improve your user experience. We may also use this data to compile reports that help us analyze Website usage, identify the most common problems, and understand how we can improve the Website. In short, we use analytical cookies to anonymously analyze Website traffic so we can adjust functionality and effectiveness.
For this, we use Google Analytics to track how users use the Website and how effective our ads are on Google search results pages. Google Analytics also includes interest and demographic reports. The information obtained in this way, including your computer’s IP address, is transferred to and stored by Google on servers in the United States. See Google’s privacy policy for more information, as well as the specific privacy policy of Google Analytics.
We have signed a new data processing agreement with Google, and the data is encrypted and processed anonymously. We have also disabled ‘data sharing’ with Google. Our Google Analytics settings are configured to be privacy-friendly.
Statistical Cookies
Statistics: Our statistical cookies help us understand how visitors use our Website. We do this by collecting and reporting data anonymously. For example, Yenlo uses cookies to collect statistical data about Website visits. Analytical cookies are set through the Google Analytics program (owned by Google). Agreements have been made with these parties. Additional measures have also been taken to ensure that your privacy remains protected. For instance, these companies do not receive your full IP address.
Non-Intrusive Essential Functional Cookies are, in accordance with the law, exempt from the prior Consent requirement of the User. Upon request from the User, a fully detailed overview of all (essential functional) cookies will be provided for informational purposes.
Regarding all Non-Intrusive Essential Functional Cookies, Yenlo International Holding B.V., located at Beechavenue 16, 1119 PT Schiphol-Rijk, The Netherlands (Chamber of Commerce number 28117017), acts as the Data Controller.
Retention Period: Non-Intrusive Essential Functional Cookies that are exempt from the consent requirement only have a lifespan that directly relates to the purpose for which they are used and are set to expire once they are no longer needed, considering the reasonable expectations of the average user. Therefore, this type of cookie generally expires at the end of the browser session or even earlier (including Google Analytics cookies such as Collect, _gid, _gat, _gat, _gat_UA-* and gtag_UA), with the understanding that the following cookies may be retained even beyond 24 hours after a session ends:
– Google Analytics Cookies: ga and Ga have a maximum retention period of 1 and 2 years respectively
– Complianz cookies / Cookiebot have a maximum retention period of 1 year
Google Analytics Opt-Out: If you do not want Google Analytics to record data about you (even if anonymized), you can opt out entirely. You must install a plug-in in your web browser. Click here for an overview of opt-out plug-ins for different browsers. You can also adjust the privacy settings in your browser.
Intrusive Tracking and Marketing Cookies (including third-party cookies)
Tracking and marketing cookies (for marketing and social media purposes)
Tracking and marketing cookies allow your browsing behavior to be monitored (by Yenlo as Data Controller and/or by advertising companies as Processor).
We use marketing cookies to track visitors when they visit our Website, as well as to improve our digital marketing campaigns. These types of cookies help us recognize returning visitors to our sites. By comparing an anonymous, randomly generated identifier, a tracking cookie monitors where users came from, which search engine they used, which link they clicked, what keywords they used, and where they were located when they accessed the Website.
By tracking this data, we can improve our Website. This enables Yenlo to show you advertisements based on your interest profile and browsing behavior (for remarketing purposes). These cookies also help avoid repeatedly showing you the same advertisement.
We use tracking and/or marketing cookies, only after your explicit and unambiguous consent, to personalize content and ads and to enable social media integration on our Website for sharing our content.
Third-party cookies (for social media integration):
This Website includes buttons to promote or share pages on social networks like Facebook, LinkedIn, and Twitter. These buttons are implemented using code provided by Facebook, LinkedIn, Twitter, and YouTube themselves. This code sets cookies, among other things.
These cookies ensure that content from the Yenlo Website can be shared on social media. For more information about the data social media companies collect, please refer to the respective privacy policies of these companies:
https://www.facebook.com/privacy/policy/
https://help.twitter.com/en/rules-and-policies/twitter-cookies
https://nl.linkedin.com/legal/cookie-policy?
https://support.google.com/youtube/answer/10364219?hl=nl
https://www.activecampaign.com/legal/privacy-policy
https://www.activecampaign.com/legal/gdpr-updates
https://zapier.com/legal/data-privacy
https://zapier.com/legal/data-processing-addendum
https://www.make.com/en/privacy-notice
https://www.make.com/en/privacy-and-gdpr
https://www.leadfeeder.com/privacy/
https://www.linkedin.com/legal/privacy-policy
https://legal.linkedin.com/dpa
https://policies.google.com/privacy
Intrusive Cookies Overview
| Name of Intrusive Cookie | Cookie Names | Maximum Retention Period | Placed By | Purpose |
| ActiveCampaign | ac_enable_tracking, prism_ | 1 month / 2 years | ActiveCampaign | Storage and tracking of interactions |
| – | As long as FB account is active | Facebook Ireland | Identify the web browser used to access Facebook | |
| Google Adsense | _gci_au, google_adsense_settings | Persistent | Google Ireland Ltd | Ad placement |
| Google reCaptcha + Google NID (*.google.com) | Rc::C, Rc::B, Rc::A | Session / Persistent | Verify human, prevent bot abuse | |
| Google Maps API | – | Expires immediately | Google Ireland Ltd/LLC | Map and navigation services |
| Leadfeeder | _lfa_* | 2 years | Leadfeeder | Identify companies/users visiting the site |
| – | Varies (e.g., 60 days for sponsored posts) | User identification and verification | ||
| Twitter/X | – | 18 months for log data | Authentication, security, personalization, ads | |
| Wistia | Wistia-Video-Progress-* | Persistent (24 months) | Wistia Inc. | Video engagement analytics |
| YouTube | PREF, pm_sess | 8 months / 30 minutes | Playback preferences, autoplay, shuffle | |
| LinkedIn Insight Tag | li_gc, liap, lidc, bscookie, lang, AnalyticsSyncHistory | Varies | Conversion tracking, retargeting, ad optimization | |
| Google Analytics 4 | _ga, _gid, _gat | 2 years / 1 day / 1 minute | Website analytics and traffic sources | |
| Leadinfo | _li_id.xxxxx, _li_ses.xxxxx | 2 years / Session | Leadinfo | Identify company visits |
| Lusha | – | Varies | Lusha | Data enrichment for leads |
| SE Ranking | – | Varies | SE Ranking | SEO tracking and site audits |
| Canva embeds | – | Varies | Canva | Track views on embedded designs |
| Bitly | – | Varies | Bitly | Track link performance |
| WebinarGeek | – | Varies | WebinarGeek | Webinar registration and analytics |
Opt-in: Intrusive “tracking, marketing cookies and/or third-party cookies” require the explicit prior consent of the Data Subject. At a minimum, for the use of these types of cookies, Yenlo will request the User’s explicit prior unambiguous consent via a cookie pop-up.
Opt-out: Even if you have granted consent, you can still block or delete these tracking and/or marketing and/or third-party cookies at any time by adjusting your browser settings. How to block or delete these cookies can be found in the help section of each relevant browser
- Google Chrome (einschliesslich YouTube)
- Internet Explorer
- Firefox
- Safari
- Safari Mobile
- Opera
In addition, Yenlo will avoid the use of “third-party cookies” that are not requested by the User and persist after clearing browser data as much as possible. If such use nonetheless occurs in exceptional cases, Yenlo will also request the User’s explicit prior unambiguous consent.
Web/Contact Form
If you fill in a web/contact form on our Website, we ask for your name, company name, phone number, and email address. The purpose of this is to contact you or respond to your inquiry. Processing this data is necessary for proper handling of your request and to take appropriate action. The web/contact form is sent to a mailbox accessible by Yenlo’s back-office staff, who will then contact you. These forms are retained for as long as is necessary for complete response and/or handling, and up to a maximum of 6 months after resolution, to respond to follow-up questions. The provisions on non-intrusive functional cookies apply analogously to this section.
If and insofar as you have explicitly granted additional opt-in consent, the web/contact form data may also be used, for up to 6 months following resolution of the inquiry (or shorter if you exercise your right to opt out), to approach you and attempt to recruit you as a prospect, customer, supplier, partner, or contact of Yenlo. The provisions regarding marketing cookies also apply analogously in such cases.
Newsletter and Blog Notification Subscription
If you have subscribed to our newsletter, you may unsubscribe at any time. Each newsletter and promotional offer includes instructions on how to easily unsubscribe from future emails. Your data will only be shared with selected third parties for sending you offers you may be interested in, and only if you have explicitly consented.
Data Retention Periods within Yenlo
Yenlo adheres to legally required retention periods. If no statutory retention period exists, Yenlo will not retain data longer than necessary to perform the task.
Retention Periods for Website Visitors and Cookies
For the retention periods of the respective cookies and web/contact forms, see above. Emails are stored for up to 1 year after receipt, unless there is a necessity to retain them longer.
Other Retention Periods
By law, Yenlo is required to retain financial data for 7 years after the end of the calendar year.
For a complete overview of applicable retention periods, see:
https://goyenlo.atlassian.net/wiki/spaces/YISO/pages/3516301336/Overview+of+laws+and+retention+periods
Key Information Security Measures at Yenlo
Yenlo places great importance on securing your personal data. We maintain confidentiality regarding the information you provide. All data exchanged via our Website is encrypted using TLS security over HTTPS.
Data Minimization / Minimal Collection of Personal Data
Yenlo only collects personal data that is strictly necessary to best support you as a Supplier, Partner, Customer, or end customer. The collection serves purely to carry out ICT services and tasks. No data is collected for other purposes. Yenlo will only request specific data when it is truly required to perform its tasks.
Risk assessments are regularly conducted to evaluate new technologies and threats. We follow a continuous improvement process to respond appropriately to current risks, technical capabilities, and legal obligations. Personal data is stored in highly secure data centers. We also regularly test the effectiveness of our information security systems. We are certified according to ISO27001 and NEN7510 standards and guidelines for information security.
For a complete overview of all security measures per application, see:
https://www.yenlo.com/terms-and-conditions/dpa_sec_measurements
Exercising Your Rights
Would you like to know which personal data Yenlo holds about you? Want to correct or transfer certain data? If you believe Yenlo is storing data it should not, or if you wish to revoke previously granted consent? Or do you want parts of your record deleted or your entire record removed from our administration?
If you wish to exercise your rights, you can send a request to:
legal@yenlo.com or call +31-20-2700700. Before processing your request, Yenlo will verify your identity. You may be asked to submit a copy of your ID (with your BSN number obscured).
What rights do you have regarding the processing of your personal data?
Under the General Data Protection Regulation (GDPR), you have the following rights:
• The right of access: You may request and view your file and all registrations of your personal data at Yenlo. This includes the right to receive an electronic copy of your data (including log files showing with whom the data was shared or who accessed it). Yenlo will comply unless another individual’s privacy outweighs your right to access.
• The right to rectification and supplementation: You may have incomplete or inaccurate information corrected.
• The right to restrict processing: Yenlo may be required to temporarily stop processing your data.
• The right to object: You may object to the processing of your data.
• The right to data portability: You can request your data in a machine-readable format to transfer it to another provider.
• The right to erasure (“right to be forgotten”): You may request deletion of your personal data unless this conflicts with Yenlo’s legal obligations.
To exercise any of the above rights, you must contact the Data Controller. If Yenlo is the Data Controller, it is responsible for fulfilling your request. If Yenlo is not the Controller, it will internally forward your request to the appropriate party.
Complaint or Question About Privacy, Our Digital Service (including content moderation or algorithms)
GDPR
If you believe Yenlo is not handling your personal data correctly or have a privacy-related question or complaint, you may contact our Legal Counsel via:
legal@yenlo.com or call +31-20-2700700.
You may also file a privacy complaint with the Dutch Data Protection Authority or the competent court, as described in Article 20 of Yenlo’s General Terms and Conditions. This can only be done after first submitting the complaint to Yenlo.
Digital Services Act (DSA)
If the recipient of our (Digital) Service is located within the EU, the EU Digital Services Act (DSA) applies—regardless of where the contracting Yenlo entity is located.
To avoid doubt:
- If Yenlo only provides an interface (bid connection), it acts merely as an intermediary service provider.
- If Yenlo delivers Applications, it acts as a cloud provider.
- If Yenlo provides the Connext Platform, Connext Go, or an iPaaS solution, it acts as an online platform provider, with Amazon or Azure as subcontractor.
Nonetheless, Yenlo qualifies as a micro-, small-, or medium-sized enterprise (SME), and its (end) customers are generally not consumers.
Therefore, only Chapters 1 and 2 + Article 24(3) (excluding Article 15) of the EU DSA apply mandatorily to Yenlo. Articles 15 and Chapters 3, 4, and 5 of the DSA do not apply to Yenlo. This assessment may differ for Yenlo’s suppliers.
Single Point of Contact
Yenlo’s Legal Counsel (legal@yenlo.com, +31-20-2700700, Beechavenue 16, 1119 PT Schiphol-Rijk, The Netherlands) will act as the single point of contact for all communications to and from authorities and for any complaints or legal inquiries from the Service Recipient.
Communication will take place in Dutch or English. This does not affect the Recipient’s right to choose their preferred communication method or avoid relying solely on automated tools.
Complaint or Legal Inquiry
Every Service Recipient (including those submitting notices) has the right to file a question or complaint electronically and free of charge regarding any aspect of our Website or (Digital) Service. They may choose one of the options below:
– A) Submit the complaint to Yenlo, in accordance with Yenlo’s internal complaints handling procedure as outlined below.
Questions, notifications, and/or complaints may also be submitted anonymously (or under the Whistleblower Policy).
Complaints filed by organizations representing Service Recipients will be prioritized and processed without undue delay.
For Yenlo’s complaint form and procedure, see:
• Yenlo Complaint Form v1.31.docx
• Reporting and handling complaints
The right to file a complaint is limited under EU law to six months from the day the Service Recipient is informed of a decision that:
– the information provided was illegal or harmful,
– violates terms of service, or
– results in the suspension or termination of:
i.) the recipient’s account
ii.) provision of services (in whole or part)
iii.) monetization features for user-provided content
iv.) access to or visibility of user content
– B) File a complaint with the Digital Services Coordinator (DSC) of the recipient’s country or the Netherlands. In the Netherlands, the DSC is the Authority for Consumers and Markets (ACM):
https://www.acm.nl/nl/uw-tip-melding-doorgeven-aan-de-acm
Postbus 16326, 2500 BH The Hague
Phone: 070-7222000
Email: acm-post@acm.nl
– C) File a complaint with an out-of-court dispute settlement body designated by the Dutch DSC (including unresolved internal complaints). Note that rulings from these procedures are not legally binding.
Notwithstanding the above, the Service Recipient may initiate legal proceedings at any stage in a competent court, as outlined in Article 20 of Yenlo’s General Terms and Conditions.
All complaints received by Yenlo will be registered in Yenlo’s internal complaints register.
Responsible Party for this Website (including web/contact forms and/or cookies)
The private limited liability company Yenlo International Holding B.V., located at Beechavenue 16, 1119 PT Schiphol-Rijk, The Netherlands (Chamber of Commerce number 28117017), is operationally responsible for managing this Website, acting as the sole and independent Data Controller. Therefore, it is the legal (data-controlling) entity you can contact for any complaints or questions—at a minimum regarding the use and/or functioning of this Website, any web/contact form, and/or cookies or the processing of personal data therein.
Disclaimer
The information on this Website and/or within the (Digital) Services is intended for general informational purposes only. The information is provided by Yenlo and selected third parties, and we strive to keep it up to date.
In addition to Article 1.8 of Yenlo’s General Terms and Conditions: Yenlo may modify this Privacy Policy and the General Terms and Conditions at any time and for any reason (for example, if we make changes to our Website or if privacy and/or cookie regulations change). We therefore recommend that you consult this Privacy Policy and our General Terms and Conditions regularly. Changes will be communicated via the Website. In the event of significant changes to the Privacy Policy or our General Terms and Conditions—for example, if we amend the rules related to what information is permitted on our Service, or other such changes that could directly impact the ability of Service Recipients to use the Service—Yenlo will, to the extent possible, also attempt to send a direct email update solely for informational purposes to the respective Service Recipient(s). Changes to the Privacy Policy take effect and apply to the collected data as of the date Yenlo posts the revised Privacy Policy on the Website. Where data protection law requires us to obtain your consent for any changes regarding the use of your personal data in our updated Privacy Policy, we will do so.
Restrictions on Use of the Service (including monitoring, content moderation, suspension, and termination of the service)
Yenlo’s Security and IT Department has the right to monitor the Service, moderate content (if Yenlo already has access to the content in any form), and restrict use of the Service if there is any reasonable suspicion of illegal (or harmful) content or if use may conflict with Yenlo’s or its supplier’s (EULA) (general and/or license) terms and conditions (including the Code of Conduct). This applies especially to cases such as:
a. If you remove or alter copyright or license notices appearing in or on the Software.
b. If you modify, adapt, decompile, decode, disassemble, translate, reverse-engineer, create or prepare derivative works from, or attempt to discover or alter the underlying source code of the Software in any way.
c. If you resell, sublicense, transfer, loan, lease, rent, distribute, commercially exploit, permit usage, or otherwise make the Software/Services or associated access credentials available to third parties.
d. If you (intend to) make the Software available as a commercial Software-as-a-Service to third parties, unless and insofar as authorized by Yenlo and its suppliers.
e. If you use the Services to develop or enhance a competing offering, or for any purpose that competes with Yenlo or its suppliers.
f. If you, whether intentionally or not, take or omit any action resulting in misappropriation or infringement of any (intellectual property or privacy) rights of a third party or of the intellectual property of Yenlo or its suppliers.
g. If you transmit data or information via the Service without having the legal right to do so.
h. If there is reasonable suspicion that your use of the Software (or the provided content or information) may violate any applicable law in any part of the world, including acts or omissions that may lead to non-compliance with applicable laws.
i. If you engage in fraudulent, offensive, or illegal (or harmful) activities, whether intentional or not.
j. If required by law enforcement authorities or legal proceedings.
k. If you send unsolicited bulk or commercial messages, or distribute worms, Trojan horses, viruses, corrupted files, malicious or damaged code, or similar items.
l. If there is any other possible (imminent) security risk for Yenlo, its suppliers, or its customers, including any attempt to hack, use, or gain unauthorized access to the networks or equipment of Yenlo, its suppliers, or third parties, or any attempt to probe, scan, or test the vulnerability of the Service, or any system, account, or network of Yenlo or its suppliers, partners, or customers. Any form of penetration tests and/or load testing and/or other tests that affect the Service may not be performed without Yenlo’s prior formal approval.
m. If you restrict, hinder, interfere with, or attempt to disrupt another person’s ability to use the Services or a user’s network, or cause a degradation in the performance of the facilities used to deliver the Services.
n. Any bandwidth, storage, or resource usage beyond what was agreed between the Parties, or that otherwise exceeds the Fair Use Policy.
In addition to Article 16 of Yenlo’s General Terms and Conditions: in the examples listed above, Yenlo also reserves the right to suspend or terminate the Service—after a prior notice of default with stated reasons (based on commercially reasonable effort)—due to unlawful (or harmful) content or use that violates the (general and/or license) terms and conditions of Yenlo or its vendor/supplier (EULA) (including the Code of Conduct), without Yenlo accepting any liability.
For the Customer’s right to terminate use of the Service, see Article 15 of Yenlo’s General Terms and Conditions.
Use of Artificial Intelligence (AI) or Algorithms
Yenlo currently uses the following artificial intelligence (AI) or algorithms (with the note that decisions are not made fully automatically by a robot, and human oversight is provided):
AI Functionality – Subprocessors
| Name | Nature of Processing | Location |
| Amazon Web Services, Inc. (AWS) | Artificial intelligence provider | USA |
| Microsoft Azure AI | Artificial intelligence provider | USA |
| ElasticSearch | Artificial intelligence provider | The Netherlands |
Use of AI or Algorithms by Services
| Company / Service | AI Provider (yes/no) | Uses AI / Algorithms (yes/no) | Plugin / Add-in (yes/no, explanation) |
| No | Yes | No | |
| ActiveCampaign | No | Yes | No |
| Adobe Photoshop | No | Yes | No |
| Google (Ads) | Yes | Yes | No |
| No | Yes | No | |
| Facebook (Meta) | Yes | Yes | No |
| X (Twitter) | No | Yes | No |
| Bitly | No | Yes | Yes (browser extension for link management) |
| Canva | Yes | Yes | No |
| YouTube | No | Yes | No |
| Google Analytics | No | Yes | No |
| Pipedrive | No | Yes | No |
| SurveyMonkey | No | Yes | No |
| Lusha | No | Yes | Yes (browser extension for data enrichment) |
| Complianz (Cookie Bot) | No | No | Yes (WordPress cookie plugin) |
| WeBrand (Quore) | No | No | No |
| SE Ranking | No | Yes | No |
| ChatGPT Pro (OpenAI) | Yes | Yes | No |
| WebinarGeek | No | No | No |
| Leadinfo | No | Yes | No |
| DTVP (German Procurement Portal) | No | No | No |
| Yoast | No | Yes | Yes (WordPress SEO plugin) |
| 24Sales | No | No | Yes (WooCommerce / WordPress CRM plugin) |
Rules as set out in Articles 16 through 18 of the EU Digital Services Act
The rules outlined in Articles 16 through 18 of the EU Digital Services Act (concerning the suspension and/or termination of service due to illegal content or content incompatible with Yenlo’s (or its suppliers’ EULA) general and/or license terms, and how the Recipient of the Service (including the reporter) must be informed and kept informed) shall apply accordingly.
Accuracy
Yenlo strives to ensure that the information on this Website and within its (Digital) Services is as accurate and up to date as possible. Yenlo also aims to ensure optimal accessibility to the Website and to the services it offers electronically. Yenlo reserves the right to modify the content of any information provided on this Website or through its Services.
Despite the constant care and attention Yenlo devotes to compiling this Website and its (Digital) Services, it is possible that the information provided may be incomplete or incorrect. The information on the Website and related to its (Digital) Services is regularly updated. Changes may be implemented at any time and without prior notice. If inaccuracies are nevertheless found or if the information is outdated, we regret this. However, Yenlo accepts no liability for such occurrences.
Yenlo does not guarantee that emails or other electronic messages sent to it will be received and processed in a timely manner and accepts no liability for consequences resulting from a failure to receive or process them in time.
It is the responsibility of Yenlo’s counterparty to provide Yenlo with accurate personal data. Unless otherwise stated in this Privacy Policy and to the extent necessary for processing purposes, Yenlo will take reasonable steps to ensure that personal data is accurate, complete, current, and relevant for its intended use.
Unfortunately, it cannot be guaranteed that data distributed or accessible over the Internet is 100% secure. While Yenlo strives to protect all personal data, it cannot guarantee complete protection from misuse by hackers or other (criminal) activity, or in the event of hardware, software, or telecommunications network failures.
Yenlo does not guarantee the security of any information/personal data transmitted over the Internet or through systems not under Yenlo’s control. Yenlo is not responsible for any loss or damage suffered by the Data Subject, Recipient of the Service, User, or third parties resulting from a loss of confidentiality of such information during its transmission over the Internet or through systems outside of Yenlo’s control.
Intellectual Property
All content available on this Website or offered via its (Digital) Services, including but not limited to its composition (texts, graphics, logos, icons, videos, software, feedback, databases, data, etc.) is protected by the intellectual property rights of Yenlo (including copyrights, trademarks, and patents). The Website Visitor does not acquire any form of license relating to this information, except as strictly necessary for viewing the Website online. Specifically, Website Visitors are not permitted to copy, reproduce, display, modify, transmit, publish, adapt, provide, distribute, license, transfer, sell, or otherwise exploit this Website or any of its content, in whole or in part, in any form or medium, without express written consent from Yenlo.
Hyperlinks
Yenlo accepts no responsibility for the content of any websites referred to or linked from this Website.
Viruses
Yenlo does not guarantee that the information, software, references, or hyperlinks accessible through this Website or its (Digital) Services are free from viruses or similar harmful components.
Limitation of Liability
Articles 4 through 6 of the EU Digital Services Act shall apply accordingly to Yenlo. This means that an intermediary service provider (mere conduit, caching, or hosting/cloud provider) is NOT liable for transmitted or stored information provided by the Recipient of the Service (including access to the network), provided certain conditions are met (such as the provider not initiating the transmission, not selecting the recipient, not modifying the information, not being aware of illegal content, and acting upon notification).
Yenlo does not guarantee that the Website or its (Digital) Services will function without error or interruption. Yenlo makes no warranties regarding the Website’s proper operation and cannot be held liable for any malfunction or temporary unavailability of the Website or any form of damage, whether direct or indirect, resulting from access to or use of the Website.
Yenlo makes every effort to ensure that the information made available through the Website or its services is complete, correct, accurate, and up to date. Despite these efforts, inaccuracies may occur in the provided information. Should the provided information contain inaccuracies or certain information be unavailable via the Website or (Digital) Services, Yenlo will make every effort to rectify this as soon as possible.
Yenlo is not responsible for any errors or omissions in the information provided through its Website or (Digital) Services and accepts no liability in this regard. The information provided is not intended as a substitute for professional advice. If the Website Visitor or Service Recipient uses the provided information without further verification or consultation, they do so at their own risk.
Yenlo cannot be held liable for any direct or indirect damage suffered by the Visitor or User of the Website or the Recipient of the Service arising from the use of information on the Website or (Digital) Service. Yenlo shall not be liable to any party for any damages arising from the use of this Website, (Digital) Service, or any related activity (especially via links or hyperlinks), including but not limited to loss, work interruption, damage to computer programs or other data, or any other goods or rights of the Website visitor/user, Service Recipient, or third parties. Unless otherwise explicitly stated in this liability clause or unless dictated by mandatory law, the limitation of liability outlined in Article 9 of Yenlo’s General Terms and Conditions shall apply accordingly to personal data and related damages.
Jurisdiction
For legal jurisdiction, refer to Article 20 of Yenlo’s General Terms and Conditions, which implies that the court in Amsterdam shall have jurisdiction, unless otherwise stipulated in Article 20 of Yenlo’s General Terms and Conditions.
