Client Case

HagaZiekenhuis: Optimizing collaboration through Yenlo's TOPdesk-Ultimo connection

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Background

In 2020, the ICT and medical technology departments of HagaZiekenhuis merged into the ICMT department, aiming to enhance collaboration. Despite the merger, challenges persisted, requiring improved integration for better communication, security, and efficiency.

The challenge

Clear authorization limits existed post-merger, particularly regarding medical device management between Ultimo and TOPdesk. The IT team held exclusive rights to make changes to computers connected to medical equipment, but lacked expertise in medical devices. Version management was outdated in both departments, posing risks, especially during incidents like the Log4J crisis.

“I asked Ultimo if there was a link to see the software version in TOPdesk. Then, the ball started rolling because Ultimo indicated they recently started working with TOPdesk to make that happen. Next, Yenlo came to us and asked if we wanted to run a pilot for the connection they wanted to make.”