Client Case
Gebrüder Weiss: WSO2 API Manager helps to standardize communication with their customers
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Background
Gebrüder Weiss Holding AG, based in Lauterach, Austria, is a globally operative full-service logistics provider with about 8,000 employees at 180 company-owned locations. Its portfolio encompasses transport and logistics solutions, digital services, and supply chain management. The twin strengths of digital and physical competence enable Gebrüder Weiss to respond swiftly and flexibly to customers’ needs.
The family-run organization – with a history going back more than half a millennium – has implemented a wide variety of environmental, economic, and social initiatives. Today, it is also considered a pioneer in sustainable business practices.
The challenge
Customer expectations regarding speed, efficiency and transparency have risen enormously throughout the supply chain. Gebrüder Weiss has been working intensively on this topic for a long time. The goal: to keep the connection to customers at the cutting edge of technology, simplify communication and improve processes. The basis for this is the corporate strategy “Best of Both Worlds” – modern digital tools on the one hand and logistics facilities, cargo capacity, and well-trained employees on the other.
One of Gebrüder Weiss’ key competitive advantages is flexibility in communicating digitally with customers. They would provide custom integrations for their clients. And accept any filetype the customer’s management system created.
“EDI has always been a strategic core competence of Gebrüder Weiss. The use of APIs was the logical development of this core competence and also served the goal of making it easier for customers to connect to Gebrüder Weiss in self-service.”
ANDREAS PICHLER, HEAD OF CORPORATE IT AT GEBRÜDER WEISS
