There was a time that Warmteservice was just this little shop in Amsterdam. Whoever was looking for a solid central heating system and tailor-made advice, made his way to the de Bruin family. Those days are over. Today, Warmteservice consists of 53 branches and an online shop. Still their recipe for success remains the same: quality products; experts behind the counter. How does such a big company stay in touch with its customers? The answer is simple, as it’s all about good communication, both internally, on the work floor and in cooperation with integration partner Yenlo.
Warmteservice has moved with the times. What once started as a small family business dealing in central heating systems, has now become a key player on the Dutch installation market. In addition to heating systems, products and services for electricity, plumbing and roofing have been added to the product range. The Warmteservice team combines knowledge of the market with engineering and IT expertise, which makes them fast, flexible and innovative. But despite the many changes that Warmteservice has made, the team never seemed to have lost sight of their main principles. "Our relationships with customers and suppliers are still very personal", as Ifran, ERP Developer, explains. "And with that attitude, there’s room for innovation and new investments."