The days that having computing power equals buying computers is becoming more and more a distant memory. With these in-house-computers you needed support engineers to setup and maintain them. Amazon’s Cloud proposition has changed all this by making a pay per use model possible. You only pay for what you use, not what you own. On the software-side we saw the advent of a number of tools for configuration and provisioning of systems turning manual and time-consuming labor into one simple click. These tools enabled something we call DevOps, In practical terms: a software engineering culture and practice that aims at unifying software development and software operation... But this ongoing automation has an impact on the support engineer who sees his job is in jeopardy. What is the future of the support engineers? In this blog, I will share my vision and would love to hear yours too.
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