Rider experience takes center stage

Posted by Ruben van der Zwan on 13 Feb, 2018

It’s interesting to see the shift industries make towards customer centric design. Every aspect of a user’s digital journey is being examined and optimized to provide the best possible experience. This movement has completely changed retail, the energy sector, banking and interestingly enough: transit. Suddenly, IT is more than a backbone enabling internal data exchange on bus schedules and paychecks: it’s become the ultimate way to add value for travelers. This phenomenon is called rider experience, and it’s taking transit to a whole new level. What has boosted this development and how can players in and outside the transit sector learn from it? I’ll tell you in this blog.

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Topics: API, APIs, Smart Transit

Why should you make room for APIs in your PSD2 strategy?

Posted by Ruben van der Zwan on 23 Jan, 2018

A while ago, I wrote about the three rules of developing a PSD2 strategy. Right after rule number 1 (“don’t pout”) and number 2 (“decide on your role”) I mentioned the API. That’s where I left you, as I felt it was better to wait with technical details until you had thought about your own situation and the way you’d prepare for all the changes. But in this blog, let’s dive a little deeper. What is the role of Application Programming Interfaces in your PSD2 story? And even more important: why are they a crucial part of becoming a modern bank? 

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Topics: API, APIs, PSD2

Keep calm, fix your data strategy and be GDPR compliant

Posted by Ruben van der Zwan on 10 Oct, 2017

Having fixed the PSD2 matter (if you didn’t, read this article), it’s time to fix that other abbreviation that messes with your data strategy. Unlike PSD2, GDPR does not exactly come with new opportunities that help you become a company of the future. It’s a wakeup call for the business world to pay more attention to customer privacy. A wakeup call with serious consequences, that is. But not all is lost. When well informed, there’s nothing standing in your way of running a kick ass business that complies with all governmental regulations at the same time. So, keep calm, and read this blog. 

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Topics: API, APIs, API Management, API Strategy, GDPR

PSD2: the newest game in banking that you’re gonna love

Posted by Ruben van der Zwan on 18 Jul, 2017

Banking is a game. Obviously it’s a very serious one, as it floats our economy and therefore influences all of our lives. But still, banking is a game, meaning it needs to be played. There is a playing board, there are players, and most important of all: there are rules. Players that don’t obey these rules get excluded from the game (or go to prison, just like in Monopoly) and people that play it smart, take it all. But as is the case with all games, rules change. So, what do you do when the quizmaster forces you to invite 2000 new players and show them your strongest cards? You smash the playing board to pieces and invent your own game.

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Topics: API, APIs, PSD2